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Shipping Information

 

General Shipping Policies & Time
The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing or manufacturing time. You may receive your order sooner or later depending on these factors as well as the ship to location of the order. Generally, our processing time is between 24 to 48 hours, but it varies by product and product line. To check on an exact processing plus shipping time, please feel free to call our customer service department and they can provide that to you over the phone. Once your order has shipped, any address updates will need to be made directly with our customer service department. Charges to reroute any deliveries will be at the customer's expense.

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*Raney's Inc processes and ships orders Monday through Friday, excluding major United States Holidays. The majority of our orders will ship either from our Florida warehouse or from California, but in the case that they do not, there may be an additional lead time of up to 3-5 business days. At Raney's we also carry a large variety of custom made pieces in order to provide our shoppers with the newest and most unique selection of accessories.  For some of these pieces, they are made upon order and can have extended lead times of up to 3-8 weeks, depending on the product. If you need your order by a specific time, or would like to know an exact lead time for items, please contact our sales department before ordering.

Freight/Oversize Shipments
Freight/LTL shipping quotes are calculated based on delivery to commercial addresses.  This means that the property must be commercially zoned and have official business hours of operations.  If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery.  If you have not purchased yet and would like a shipping quote to a non commercial address, we are more than happy to help!

Carriers will not automatically notify you ahead of time for delivery. If a notification for the delivery is needed,  you must schedule a delivery appointment directly with the carrier after the order ships. Additional shipping charges may apply.

When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply.  If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.

Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and Raney's is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.

Free Shipping Promotions
All Free Shipping items will ship either USPS or FedEx and will have a 3 to 7 day transit time.  For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States.  For all other ship to locations, an accurate shipping quote must be calculated and paid.  Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.

Canada Shipments
Applicable for Ground Shipments Only - Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada.  These charges may include POST, GST, HST, duties and other taxes of goods.  A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. In some cases, orders may be sent in multiple shipments and can incur additional brokerage charges imposed by Canada Customs. The customer is responsible for brokerage fees, POST, GST, HST, duties and other taxes of goods that are imposed by shipping companies or Canada Customs. In the event the customer refuses to pay those fees, Raney's may be forced to abandon the product at the Canadian border. In that case, the customer will receive no refund back because the product will be lost. *Note - No additional taxes or duties are due for Freight/LTL shipments

International Shipments
At Raney's we are proud to provide international shipping!  We have a very experienced team of people here to help our international customers receive their parts quickly and at very affordable rates! 

If you are trying to place an order and our website says that we can not ship to your location please contact us at cs@raneys.com so that we can give you a custom shipping quote.  Once you contact us at cs@raneys.com we will respond quickly with an accurate shipping quote as long as you provide a full physical address with postal code. In some cases our website may quote and charge you the wrong amount for shipping and if this occurs you will be contacted for additional payment.  While we do our best to have our website calculate accurate shipping quotes, in dealing with international shipments this is difficult and sometimes our team has to calculate the correct shipping rate manually.

International customers are responsible for any duties, taxes, custom charges or currency exchange fees that their shipment may incur during transit.  In the case of a shipment being refused, all transit charges will be deducted from the customer’s refund.

Damaged Shipments
In the event your product is damaged in transit please contact us at 1-888-888-7990 immediately.  All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through Raney’s. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item. Please do not attempt to install the part as this will void any replacement options or claims.

Refused Shipments
You reserve the right to refuse a shipment should you change your mind and decide to return the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system. If a shipment is refused upon delivery, then Raney's will deduct the cost of the return shipping from your refund in addition to the initial shipping charge. If the item is damaged upon arrival or defective then we will take full responsibility for the cost of shipping. Refused shipments or returns sent back without prior authorization from Raney's may be assessed a restocking fee.

Freight Forwarding
In the event your order is shipped to a freight forwarding company or to a facility with the intent to forward the order to a different location or even internationally no liability will be held by Raney's passed the original delivery address. If the product arrives damaged or is missing items once delivered to the origin address Raney's must be notified within 24-48 hours upon arrival. Please refer to our shipping tab under our FAQ's for LTL and ground shipments. Failure to notify Raney's within adequate time, discarding original packaging, or additional transport of the items will result in a voided claim.