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Shipping Information

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General Shipping Policies & Time
The following chart provides estimated shipping times from the start of transit.  This table does not include assembling, processing or manufacturing time.  You may receive your order sooner or later depending on these factors as well as the ship to location of the order.  Generally our processing time is between 24 to 48 hours, but it varies by product and product line.  To check on an exact processing plus shipping time, please feel free to call our sales department and they can provide that to you over the phone.

Shipping Method Transit Time
SMALL PACKAGE SAVER
3 to 7 business days*
This method is only available for products under 10 pounds.  The majority of products that qualify for FREE SHIPPING, will ship this method
GROUND
1 to 6 business days*
Our house carrier is UPS and the majority of packages will ship this way. Occasionally packages may ship Fedex.
SECOND DAY AIR
2 to 3 business days*
For this option please call in and speak to our sales department.
NEXT DAY AIR
1 to 2 business days*
For this option please call in and speak to our sales department.
CANADA
1-6 business days*
Transit time can vary due to border customs and carrier may use contact number requiring further information.
LARGE PACKAGE RATE
3-5 business days*
For residential deliveries the carrier may use contact number to schedule delivery.
Will Call
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Customer Pick Up
This option is available to all customers, but must be requested over the phone.
There is no shipping or handling charges for choosing Will Call. All customers picking up in person regardless
of bill to location, will be required to pay Florida sales tax unless tax exemption papers are provided.

*Raney's Inc processes and ships orders Monday through Friday, excluding major United States Holidays. The majority of our orders will ship either from our Florida warehouse or from California, but in the case that they do not, there may be an additional lead time of up to 3-5 business days. At Raney's we also carry a large variety of custom made pieces in order to provide our shoppers with the newest and most unique selection of accessories.  For some of these pieces, they are made upon order and can have extended lead times of up to 3 - 4 weeks.

 
Fixed Shipping & Freight/Oversize Shipments
All Fixed Shipping Costs apply only to the 48 contiguous United States.  Any order placed on a product with a Fixed Shipping Cost that is not part of these 48 states will be accurately calculated after the order and then an invoice will be sent for any additional charges.

Fixed Shipping rates for Freight and Oversized items are calculated based on delivery to commercial addresses.  This means that the property must be commercially zoned and have official business hours of operations.  If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery.  If you have not purchased yet and would like a shipping quote to a non commercial address, we are more than happy to help!

When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the recepit if they apply.  If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.

Free Shipping Promotions
All Free Shipping items will ship either USPS or UPS and will have a 3 to 7 day transit time.  For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States.  For all other ship to locations, an accurate shipping quote must be calculated and paid.  Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.

Canada Shipments
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada.  These charges may include POST, GST, HST, duties and other taxes of goods.  A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.  All shipments to Canada will incur a $15.00 handling fee. In some cases, orders may be sent in multiple shipments and can incur additional brokerage charges imposed by Canada Customs. The customer is responsible for brokerage fees, POST, GST, HST, duties and other taxes of goods that are imposed by shipping companies or Canada Customs.

International Shipments
At Raney's we are proud to provide international shipping!  We have a very experienced team of people here to help our international customers receive their parts quickly and at very affordable rates! 

If you are trying to place an order and our website says that we can not ship to your location please contact us at cs@raneys.com so that we can give you a custom shipping quote.  Once you contact us at cs@raneys.com we will respond quickly with an accurate shipping quote as long as you provide a full physical address with postal code. In some cases our website may quote and charge you the wrong amount for shipping and if this occurs you will be contacted for additional payment.  While we do our best to have our website calculate accurate shipping quotes, in dealing with international shipments this is difficult and sometimes our team has to calculate the correct shipping rate manually.

International customers are responsible for any duties, taxes, custom charges or currency exchange fees that their shipment may incur during transit.  In the case of a shipment being refused, all transit charges will be deducted from the customer’s refund.

Damaged Shipments
In the event your product is damaged in transit please contact us at 1-888-888-7990 immediately.  All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through Raney’s. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.

Refused Shipments
You reserve the right to refuse a shipment should you change your mind and decide to return the the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system. If a shipment is refused upon delivery, then Raney's will deduct the cost of the return shipping from your refund in addition to the initial shipping charge. If the item is damaged upon arrival or defective then we will take full responsibility for the cost of shipping.

Policies and Shipment 

OUR GOAL: 5 Star Rating on eBay!  

At Raney’s Truck Center, we are committed to your satisfaction. We will automatically leave you positive feedback once we have received a cleared payment from you.  

We want you to be 100% satisfied with your order. Once you have received your order, please take a moment to leave us positive feedback on eBay. If you are not satisfied, please notify us before leaving feedback. As a customer, you are very important to us, so please do not hesitate to contact us for any matter needing resolution.  

Your positive feedback and 5-star rating on eBay to us is appreciated, vital and extremely valuable to the success of our business. eBay recently added a lot of importance to the five star rating system for sellers. Neutral feedback is almost as harmful as negative feedback, which is permanent. When we receive cleared payment from you, we automatically send positive feedback to your eBay account.    
 

General Policies  

If you have any questions about a part, please contact us via eBay BEFORE purchasing the item. We will answer all questions as quickly as possible. All items are continually re-listed. If we are unable to answer your question before the current listing ends, another auction will soon be available.   

Raney’s Truck Center is proud to offer you the absolute best prices and fastest service for all your aftermarket parts needs. In order to keep our prices low, we require all buyers to adhere to the following terms and conditions:   

  • Immediate payment required via Paypal for “Buy It Now” purchases, unless discussed otherwise
  • We ship to Confirmed Paypal addresses only.
  • We are now shipping internationally, but shipping and handling prices will vary depending on location.
  • Unfortunately we do not ship to PO Boxes, or APO and FPO military addresses.
 

 

  • We cannot control your purchase to ensure that you stay within these guidelines. However, these aforementioned conditions are our necessary criteria for shipping. It is your duty to ensure that you meet these requirements, so please take a moment before purchasing our item(s) and make sure that you are within these boundaries.
  • If a wrongful purchase is made, we will do anything we can to work with you to make the transaction go smoothly, but if no arrangements can be made, we will simply refund your full amount.
  

 

Payment   

All of our “Buy It Now” eBay items require immediate payment via Paypal. If Paypal is not an option, please call Greg toll-free in the U.S. at 1-888-888-6225 (8am-5pm EST) to arrange for another payment method.                                                                                                                              
 

Shipping   

We are now shipping internationally! All shipping rates will be calculated, and thus, will vary depending on the shipping location. All shipping rates are calculated based the cost of both the shipping and handling required to send your item.  

Once you have placed your order by purchasing an item, it generally takes 1 to 3 business days to process your transaction and get your product on its way to you. The package then spends another 3 to 10 days in transit (or possibly longer in international shipping situations). Thus, you can expect your order to be delivered between 4 to 14 days from when we receive payment for your item.  

We cannot ship to PO Boxes!!! Before purchasing our item(s), please make sure that either (1) your Paypal account has a confirmed physical address, or (2) you personally supply us with a sufficient physical address to ship to.   
 

Returns   

We offer a 7-day money back warranty on all of our items!  All of our products are new and are in unused condition unless the item is specifically otherwise listed, and all of our products will be properly listed via brand and manufacturer part number. It is your responsibility to ensure that you order the correct part number. Above all else, we desire 100% customer satisfaction, so please work with us if anything needs our attention. If you have any problems or questions, please do not hesitate to contact us via eBay or:  

  •  

    ·        Call us toll-free in the U.S. at Raney's Truck Center: 1-888-888-6225 (Ask for either Greg, Josh or Jacob from 8am-5pm EST)

Out of Stock  

It is our desire to always have every listed item actively in stock. Occasionally, due to high demand we may be temporarily out of stock on an item. If this happens you will be notified and given the option to either cancel for a full refund or wait for the part to come in (typically 3-14 days).    
 

Contacting Us  

We take pride in having the best customer service! If you have any questions about currently listed items, please call us toll-free in the United States at 1-888-888-6225 (8am-5pm EST)  

If you have any comments or questions about listed items, shipping, handling time, parts you would like to see listed or absolutely anything at all, please feel free to email us.   
 

For any questions about parts or item applications, please contact:

Greg M. (Parts Specialist): Greg@raneys.com   

For any questions concerning prices, shipping or eBay listings, please contact:

Jacob C. (eBay Marketing Director): jakec@raneys.com

Joel R. (Manager of eBay Customer Service & Sales) joelr@raneys.com