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Returns

 

Return Policy

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If for any reason an item you have purchased from Raney’s does not meet your satisfaction, you may return that item within 30 days of the delivery date.  For all returns you will need an RMA number assigned to you by our customer service department before we can accept any returned merchandise.  The following conditions must be met:

  • All returned goods must be in their original state in resalable condition
  • Products cannot be dented, scratched or have any mounting material removed
  • Shipping Fees are non-refundable
  • All returns must have a valid RMA number issued by our customer service department
  • Orders can be canceled only prior to shipment or the start of the manufacturing process

Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.)

How do I obtain an RMA number?

Log in on your www.raneystruckparts.com account using the username and password you chose when you placed the original order.  If you do not remember your login information give us a call and we can reset this for you.

Click “Completed Orders” then “Return Item(s)”

Select the item you wish to return and then check the box next to that item.

Enter all required information as indicated. Be as detailed as possible regarding the reason you wish to return the item and state the condition.  Indicate what action you prefer. Depending on the condition of the product you may be entitled to a refund, replacement or a store credit. 

For a store credit, if you know what other items you would like the credit to be applied to, specify the product SKU Number. The difference in price will be credited or charged accordingly.

We are proud to be the ONLY company in this industry that does not charge our customers restocking fees.  We are confident in our products and we want to provide our customers the BEST service, so at Raney's as long as we receive your package back in the same condition it left, there are no hidden fees.

Within 24 hours, or the next business day, one of our representatives will be in contact via email with further instructions.

Damaged, Defective, or Incorrect Products

In the event your product is damaged in transit please contact us at 1-888-888-7990 immediately.  All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through Raney’s. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.

If your product arrives defective or is incorrect please contact our customer service department at your earliest convenience. Please do not attempt to install the part as this may void the chance of the return being accepted. If you would like a replacement part to be sent right away before the original product is returned then we must temporarily charge you for the additional part. Upon receiving the original product a credit will be issued.

Above all else, we desire 100% customer satisfaction so if you need any additional information regarding our shipping and return policies please visit the contact us page of our website or call our toll-free number.